Call us
Phone 065 757 3674 (from outside South Africa, +27 65 757 3674). The same number carries our WhatsApp front desk, for sign-up help and administration only, not for clinical questions.
Contact
Get in touch
Questions before you start, help while you are a patient, or anything in between. Replies to general questions come within one business day.
Email us
For questions, support, feedback and complaints. We answer general questions within one business day and complaints within two business days, and we acknowledge a report of a side effect the same business day.
Patients
The care-team chat in your patient portal is the fastest route. Your doctor answers there with your file open. For anything about your treatment, side effects or dose, message your doctor there: WhatsApp, email and our phone line are for sign-up help and administration and cannot give clinical advice. You can still report a side effect by phone or email if you cannot reach the portal; we pass it to your doctor.
Our address
RaiMed Centre, 590 Dr Chota Motala Road,
Pietermaritzburg, 3201, South Africa
Our doctors also consult in person here, by appointment.
Weight Loss Doctors is a trading name of Doctors Online (Pty) Ltd, registration number 2024/033288/07, a private company whose business is the provision of health care services.
Information Officer: contact hello@weightlossdoctors.co.za for requests and complaints about personal information.
Service area: South Africa only, adults aged 18 or over.
In a medical emergency, do not email, chat, WhatsApp or phone us. Go to your nearest emergency department or call 10177 (ambulance) or 112 from a mobile phone.
Tell us
Complaints, concerns and adverse events
How to report a side effect, raise a concern or make a complaint, what we commit to, and where to go if you are not satisfied. The same text is published on our complaints, concerns and adverse events page.
Side effects and adverse events
If you have a side effect from a medicine prescribed through Weight Loss Doctors, tell your doctor through the care-team chat in your patient portal. Your doctor has your file open and can advise you, change your dose or stop the medicine. If you cannot use the portal, phone 065 757 3674 or email hello@weightlossdoctors.co.za. We pass your report to your doctor the same business day.
We acknowledge every report of a side effect the same business day.
Severe symptoms are emergencies: chest pain, difficulty breathing, severe abdominal pain, persistent vomiting, signs of a severe allergic reaction, or fainting. Go to your nearest emergency department or call 10177 (ambulance) or 112 from a mobile phone first, and tell us afterwards.
You can also report a side effect directly to the South African Health Products Regulatory Authority (SAHPRA): through the Med Safety App (install it from your app store; details at medsafety.sahpra.org.za), through the e-reporting portal linked from sahpra.org.za (Health Products Vigilance), or by emailing SAHPRA's adverse drug reaction form to adr@sahpra.org.za. SAHPRA does not accept anonymous reports.
Complaints and concerns
If you are unhappy with any part of our service, tell us. You can use the care-team chat in your patient portal, email hello@weightlossdoctors.co.za, phone 065 757 3674, or write to or visit us at RaiMed Centre, 590 Dr Chota Motala Road, Pietermaritzburg, 3201.
We reply to every complaint within two business days. If the matter needs investigation, we tell you what we are doing and when you will hear from us, and we aim to resolve it within 30 days. A complaint about your care goes to your treating doctor for review. If you would rather it did not, say so, and another doctor in the practice or the practice's management reviews it instead.
We answer general questions within one business day.
If you are not satisfied
Professional conduct of a doctor: the Health Professions Council of South Africa (HPCSA) handles complaints about the professional conduct of registered practitioners. You can lodge a complaint online through the HPCSA portal at hpcsaonline.custhelp.com, by email to legalmed@hpcsa.co.za, by post to P O Box 205, Pretoria, 0001, or by courier or hand to 553 Madiba Street, Arcadia, Pretoria, 0001. Give the doctor's name, which your doctor gives you at the start of the consultation.
Your personal information: the Information Regulator (South Africa) handles complaints under the Protection of Personal Information Act and the Promotion of Access to Information Act. Email POPIAComplaints@inforegulator.org.za (personal information) or PAIAComplaints@inforegulator.org.za (access to records); phone 010 023 5200 or toll-free 0800 017 160; Woodmead North Office Park, 54 Maxwell Drive, Woodmead, Johannesburg, 2191; inforegulator.org.za. Please give our Information Officer the chance to resolve the matter first: hello@weightlossdoctors.co.za.
Nothing on this page limits your rights under the Consumer Protection Act or any other law.
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